Frequently Asked Questions

What is Track?
Track lets freelancers automatically calculate and save for taxes.
Who is Track for?
Track is built for freelancers, independent contractors, self-employed and anyone else who receives 1099 income.
How do I get started?
Just text "Hi" to TRACK (872-25).
I use an accountant, is that okay?
That is very Okay! You can download everything your accountant will need to prepare your tax filing right from our web app.
I want to save for taxes, but maybe not the full or exact amount. How do I do that?
Track provides an estimate of what you should consider saving for taxes, but you can easily specify a different amount.
Is my information safe?
You bet your stars. We use bank-grade encryption and SSL connections to keep all of your data secure at rest and in transit.
If you go out of business, do I lose my money?
Nope, your money is always held in an account in your own name at Triumph Bank, which of course is insured by the US government up to $250,000 per depositor. You can read more details in our terms of service.
How do I begin saving for taxes?
Once you’ve signed up, we’ll text you when we see you've made income and ask if you would like to save. With your permission, we will move the recommended tax savings to your FDIC Insured Tax Savings Account. You can keep the savings until tax time or withdraw the funds at anytime.
Can I get my money out?
You can withdraw funds from your Tax Savings Account at ANY TIME. Once a transfer is initiated, the funds will show up in your account in 1-2 business days.
Where is my money when I use a Tax Savings Account with Track?
Your money is held at Triumph bank in an FDIC insured fiduciary account. Financial Services are provided by Triumph Bank, SynapsePay’s Bank Partner. To report complaints email issues@synapsepay.com.
Is Track a bank?
Negative. We never hold any of your money. Your money is kept in an FDIC insured account that is held in your name at our banking partner, Triumph Bank; you are always the legal owner of your money.
Where does my data go when I sign up for Track?
All data is securely held in our database. We never share any of your personal data with 3rd parties.

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